Shipping and Taxes:
We ship via the Canada Post to any address within Canada. All in-stock orders are shipped out the same day that the order was placed. Free shipping is offered via "Canada Post Expedited Parcel" only and applies to jumping stilt orders and does not apply to any other items such as parts or accessories. Transit times for "Canada Post Expedited Parcel" service is usually 1-7 days depending on where in Canada the item is headed. Transit times for "Canada Post XpressPost" service guarantees delivery in 1-2 days anywhere in Canada but is much more expensive than the standard Expedited Parcel service. We do however try our best to keep express shipping costs as low as possible and this is why all express shipping quotes are automatically discounted by 35% during checkout. Discounted express shipping quotes are available on all ofour items and is automatically calculated during checkout.
Prices do not include any taxes. By law we are required to collect tax on all merchandise shipped within Canada. If your shipping address is in Canada then 5% GST is mandatory, and if your province collects HST then we must also charge the applicable HST for your province.
Refund, Returns and Cancellation Policies:
We endeavor to make every purchase made at www.FlyJumperStore.ca an enjoyable one and we back it by a 100% satisfaction guarantee. If for any reason, you are not 100% completely satisfied with our products or service, you may return your items within 30 days of receipt for a full refund, replacement or exchange. However all items must be in the same condition as it was when it was shipped and still in the original packaging as all products are specially packaged. If we receive the item back and it has been used or the packaging has been tampered with, the refund will not be granted and we will then ship the item back to you at your cost. If the packaging has not been tampered with, we will refund 100% of your purchase price minus shipping. Shipping to and from FlyJumperStore.ca is the buyers responsibility however, FlyJumperStore.ca will also reimburse customers for the cost of the return shipping if damaged products are received or for incorrect shipments on our behalf.
All returns must be received by FlyJumperStore.ca within 30 days from the date of purchase and please inform us via email if you wish to return your product before you ship. Please be sure to mail your parcel back to us via your Post Office using Regular Parcel Post. We will not refund shipping charges on parcels returned any other way. Please add a short note inside the parcel clearly stating what the problem was with the order. Don't forget to include a copy of the invoice, or at least a short note who the parcel is from, and what your address and telephone number is inside the parcel.
